CORPORATE SOLUTION

Our Account Management Team has the knowledge and experience to handle corporate procurement needs. We realize that each customer is different with their unique and specific purchasing, billing, and service requirements. We have made special emphasis to provide our customers with comprehensive procurement solutions tailored to your specifications.

What Hetep Can Do For You?
We offer many innovative solutions to your needs and can help solve complex IT problems to simple facility supplies to meet your organization procurement needs.

Our Company is a certified SBA 8a, SDB (Small Disadvantage Business) and a Veteran owned company. We are also certified by the New York State, New York City, New York City School Construction and NY/NJ NMDSC as a MBE Company.

We have partnered with several fortunes 500 companies with over 200 logistic distribution centers across the country. This allow us the capability to fulfill orders from next day delivery to regular 2-5 business days via UPS, FEDEX, or our third party trucking fleet.

Our unique combination of industry insight and one stop shop business solution with over 500,000 products and services are gear to meet our customers needs:

Office & Institutional Furniture Products:
Conference and Training Tables

» Workstations/Cubicles
» Executive office Furniture
» Seating 
» Desks 
» Conference 
» Reception


Storage and Filing Cabinets
Tables & Chairs
» Classroom Computer Lab
» Cafeteria
» Common Areas
» Library-Media Center
» Art Room Science Lab
» Teacher Planning Room
» Administrative Office

Office Supplies:
» Binders & Binding Systems (1823)
» Calendars, Planners & Personal Organizers (619)
» Carrying Cases (227)
» Classroom Teaching & Learning Materials (233)
» Crafts & Recreation Room Products (488)
» Cutting & Measuring Devices (267)
» Desk Accessories & Workspace Organizers (1724)
» Envelopes, Mailers & Shipping Supplies (831)
» File Folders, Portable & Storage Box Files (1839)
» Forms, Recordkeeping & Reference Materials (642)
» Labels, Indexes & Stamps (2086)
» Money Handling Products (171)
» Office Accessories (45)
» Office Equipment Cleaners (102)
» Paper & Printable Media (2764)
» Presentation/Display & Scheduling Boards (500)
» Staplers & Punches (320)
» Tape, Adhesives & Fasteners (605)
» Writing & Correction Supplies (2071)

Information Technology (IT) Products & Services
» Accessories and Cables
» Network Hardware
» Power Equipment
» Audio / Video / Output Devices
» Printers
» Computer Components
» Computers and Portables
» Office Machines and Supplies
» Digital Cameras/Keyboards/Input Devices
» Storage Devices
» Monitor / Display / Projector
» Audio Visual Equipment (487)
» Cables, Adapters & Power Products (331)
» Computer Components, Peripherals & Accessories (534)
» Imaging Supplies and Accessories (5054)
» Office Machines (1400)
» Storage Media (570)

Facility Supplies:
» Janitorial/Sanitary Products
» Environmental Management Service Equipment & Supplies
» Ergonomic and Safety Products
» Ergonomic Workspace Furniture, Steel Lockers, Storage
» Pan & Tray Racks, Storage/Tool Carts,
» Wire Shelving,

Building & Construction Supplies:
» Ceiling Systems & Supplies
» Contract Hardware
» Doors & Frames
» Flooring Systems & Supplies
» General Building Supplies
» Industrial Supplies & Provisioning
» Lumber & Specialty Wood Products
» Masonry & Brickwork Supplies
» Roofing Systems & Supplies
» Sound Attenuation, Insulation & Fire-proof Batting
» Tools, Accessories & Equipment
» Wall Systems & Supplies

» Petroleum Products:
» ENGINE OILS,
» Oil
» GEAR OILS,
» GREASES,
» HYDRAULIC & TRANSMISSION FLUIDS
» INDUSTRIAL LUBRICANTS,
» EQUIPMENT MAINTENANCE SUPPLIES
» BUILDING MAINTENANCE SUPPLIES

» Industrial Supplies:
» Custom Designed Mezzanine Systems
» Pre-Engineered Record Storage Racks
» Pre-Engineered Bulk Storage Rack
» Bulk Storage Rack Decking
» Seismic Rated Pallet Rack
» Pre-Engineered 72" Wide Cantilever Rack
» Pallet Rack Components
» Particle Board Decking
» Binwal Plastic Bin Trolley Systems
» Economical Plastic Binwal Tilt Bins
» Tire Racks
» Pre-Engineered Stand-Alone Reel Rack
» Pre-Engineered Modular Drawer in Shelving
» Shelf Cabinets and Mobile Workstation
» Modular Drawer Workstations
» Wire Mesh Containers
» Multi-Purpose Storage Cabinet
» Combination/Bin Cabinets

» Medical & Surgical Supplies:
» Surgical Towels Premier surgical towel is now X-Ray detectable with Riegel DTX. Radiopaque thread.
» Receiving Blankets
» Infant Bedding
» Blood Pressure Defibrillators
» Exercise Equipment
» Incontinence Care Urology
» Exam Room Equipment
» Diagnostic Supplies
» Ambulatory Products
» Office Supplies
» Wound Care
» Laboratory Supplies
» Dental Supplies
» Respiratory
» Orthopedic Therapy
» Personal Care
» Surgical Supplies
» Disposable Gloves
» Diagnostic Tests
» Diabetic Supplies
» Ostomy Supplies
» Patient Care IV Administration
» Specialty Seating
» Infection Control
» EMS Supplies


Textiles For Institutional & Hospitality:
HEALTHCARE PRODUCTS
» Apparel
» Sheets & Pillowcases
» Terry Products
» Incontinence Products
» Surgical Textiles
» Blankets & Bedspreads
» Hamper Bags
» Support Surface Products
» Mattresses Pads
» Pillows
» Bibs
» Cubicle Curtains

Blackout Curtains
Disposable Curtains
Bioactive Curtains
Cubicle Track
Shower Curtains
IV Track and Carriers
Window Treatments

» Surgical Towels - Premier surgical towel is now X-Ray detectable with Riegel DTX. Radiopaque thread
» Receiving Blankets
» Infant Bedding

HOSPITALITY PRODUCTS
» Blankets & Top of Bed
» Sheeting Products
» Terry Products
» Napery Products
» Blinds & Shades
» Cubicle Curtains / Track Hardware
» Cushions
» Drapery
» Top Treatments
» Shower Curtains
» Upholstery

Medical Disposable Products
» Bedding Kits
» Blankets
» Dental
» Drape & Adult Bibs
» Exam Table Rolls
» Featured Product
» Gowns
» Pillows & Pillowcases
» Portable Transport Units
» Staff Apparel
» Shorts, CoverUps, Ponchos  & Capes
» Sheets
» Medical Spa
» Wipes, Washcloths, Towels &  Latex-Free Tourniquets
» Upholstery
» Wheelchair Pad Cover


Premium Customer Service:
No matter how you shop:  by Phone (800) 894-9997 or Online. www.hetep.com

Customized Billing:
We follow your billing specifications to support your Organization unique operation.

Innovative Reporting Technology:
Your Organization will benefit from our state-of-the-art reporting technology to help you monitor your account spending.

E-Commerce Solutions:
We offer the most comprehensive b2b E-Commerce Website designed exclusively for all our customers.

Procurement:
We have the capability to provide customers with our 3rd party e-procurement platforms than most of our competitors. Our customer integration team is an expert in a variety of EDI/XML format integration & solutions for purchase orders, and invoices.  Let us help your organization maximize its e-Procurement ROI with Internet-based procurement via XML/EDI. For more information on e-Procurement solutions, please e-mail us at info@hetep.com (800) 894-9997




Self Service Customer Portal
CRM (Customer Service Relations Management)
Our website is a dynamic, database-driven ecommerce portal that ties together online customer acquisition efforts with back-office order fulfillment. With our ecommerce solution, we easily deliver an intuitive, personalized experience for our customers and partners alike.

Customer Center:  password-protected Customer Center is an advanced website application which provides the customers with highly personalized, interactive service on the Web.

Customers will be able to receive answers to their questions, complete transactions, submit support issues, or query their knowledge base. And with an open line of communication and a range of self-service options such as the online customer self-service support centers which provides customers with the capability to open a self-service customer portal communication to their account by giving them a way to post service issues, place new orders, or view their order histories.  This allows our customers to stay open for business 24/7, around the world. Moreover, it delivers a high-quality, high-touch experience for customers.

ONLINE ORDERING:
Allows customers to place new orders, or reorder by using the self service customer center. Customers can also view their order histories and make payments online.

ONLINE CASE FORM:
Your company can submit questions or cases with online case forms 24/7. Our application automatically routes the case by topic, region, or specialist.

OTHER BENEFITS OF OUR CUSTOMER SELF SERVICE CENTER:
Customers can enter trouble tickets by logging onto their account site, rather than calling or e-mailing us.
Password-protected access to key customer support tools, such as the Knowledge Base, gives customers the information they need, when they need it.

Customers can update their profiles, view their order histories, check order status and place new orders round the clock. Customers can request support or information by simply sending an e-mail to a designated address, using online forms in the Customer Center, or calling customer support.

After a service request has been made, our online CRM system automatically sends customers a confirmation of receipt and a case number to our customer service department. Online e-commerce website opens for business 24/7 around the globe, while also providing cost-effective self-service options to your purchasing departments.
Online e-commerce website empower your purchasing departments with unprecedented control over your purchase decisions, real-time access to such data as order status, order status tracking and return authorizations. 

Our customer center help customers to report a problem, or request information, with a simple e-mail, simplifying case creation and expediting customer requests.



Order Fulfillment
Order Fulfillment Through EDI, E-Mails, FAX And Other Related Media.
We Offer Many Options To Our Customers And Trading Partners To Do Business With Us.

» Order Fulfillment
» Multiple Ship To
» Multiple Bill To
» Sub-Customer Tracking
» Discount Calculation
» Sales Taxes
» Bulk Order Approval
» Handles Partial Shipments
» Back Orders
» Order Tracking for Customers
» Quote/Estimate
» Order Processing
» Available to Promise
» Inventory Commitment
» Pricing & Discounts
» Sales Tax
» Credit Card Authorization
» Pick/Pack/Ship
» Drop Shipments
» Special Order Purchase Orders
» FedEx Shipping Integration
» UPS Shipping Integration
» Returns

Customer Support Management

» Case Message Center
» Case By Product Tracking
» Priority Tracking
» Flexible Queue Management
» Case Assignment
» E-Mail Case Capture & Creation
» Online Self-Service
» Escalation And Notification
» Case Tracking By Products & Services
» Auto-escalation
» Online Customer Center
» Case Tracking by Products & Services
» Hetep Answers Knowledge Base
» Online Customer Center
» Hetep Answers Knowledge Base
» Billable Time Tracking by Case
» Issue Management

For Those Business Required EDI/XML Integration

EDI/XML
Our third party EDI integration system allow our partners who are using EDI to exchange documents such as purchase orders, prices/ sale catalogs and receiving invoices. In 1992, the federal government and many corporation embraced EDI. In fact, many government agencies mandated it as part of the procurement process. Today, government contractors are still using EDI solutions, not only for creating EDI quotations, but also to exchange business documents such as purchase orders and invoices with government agencies.
Some of the common EDI transactions being exchanged between the governmental agencies and the business communities contracting industry are listed next. Government agency trading partner may only require some of the transactions listed here or may require additional ones.

ANSI X12 Standard

» 810 Invoice
» 820 Remittance Advice
» 824 Application Advice
» 832 Price/Sales Catalog
» 840 Request For Quotation
» 843 Response To Request For Quotation
» 850 Purchase Order

Customer Service Department

Credit Terms are Net 30 days. We also provide extended credit Terms for certain trading partners with special pricing and contract terms: Additional incentives for business partners who pay Net 10-day Terms