GOVERNMENT & EDUCATION SOLUTIONS
What We Offer
What we offer is many innovative and quick fix solutions for our customer, from complex IT problems to simple system furniture installation. We are here to assist all phases of your company procurement needs.
We are a certified SBA 8a, SDB (Small Disadvantage Business), DBE (Disadvantage Business Enterprise) and a Veteran owned company.
We have partnered with over 75 manufacturing and several master distributing companies across the country customers.
This allow us the capability to fulfill orders from next day delivery to regular 2-5 business days via UPS, FEDEX, or our third party trucking fleet.
Our unique combination of industry insight quick fix couple with our one stop shop business solution we offer over 500,000 products and services are gear to meet our customer’s needs:
- Office & Institutional Furniture Products, Installation and Relocation Services
- Facility Supplies (Food Service, Maintenance, Sanitary & Janitorial Products)
- Building Supplies
- Petroleum Products
- Industrial Supplies
- Medical & Surgical Supplies
- Textiles (Institutional & Hospitality Linen)
- Information Technology (IT) Products & Services
We are an authorized AbiltyOne Distributor and have GSA Schedule 75-200 contract with the Federal Government.
Hard to find products, please contact us with your inquire at info@hetep.com
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PRODUCT & SERVICE
- GSA Contracts
- AbilityOne Products
PRODUCT AND SERVICES BY INDUSTRIES CLASSIFICATION CODE
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PROCUREMENT
Our Account Management Team has the knowledge and experience to handle corporate procurement needs. We realize that each customer is different with their unique and specific purchasing, billing, and service requirements. We have made special emphasis to provide our customers with comprehensive procurement solutions – tailored to your specifications.
Procurement:For Those Business Required EDI/XML Integration, we have the capability to provide customers with our 3rd party e-procurement platforms than most of our competitors. Our customer integration team is an expert in a variety of EDI/XML format integration & solutions for purchase orders, and invoices. Let us help your organization maximize its e-Procurement ROI with Internet-based procurement via XML/EDI. For more information on e-Procurement solutions, please e-mail us at support@hetep.com (800) 894-9997
EDI/XML
Our third party EDI integration system allow our customers and partners who are using EDI to exchange documents such as purchase orders, prices/ sale catalogs and receiving invoices. In 1992, the federal government and many corporation embraced EDI. In fact, many government agencies mandated it as part of the procurement process. Today, government contractors are still using EDI solutions, not only for creating EDI quotations, but also to exchange business documents such as purchase orders and invoices with government agencies.
Some of the common EDI transactions being exchanged between the governmental agencies and the business communities contracting industry are listed next. Government agency trading partner may only require some of the transactions listed here or may require additional ones.
From traditional EDI and value-added networks to XML and Internet communications protocols such as Web services and AS2, industries adopt and customize the e-commerce technologies that best suit their business goals and processes.
ANSI X12 Standard
- 810 INVOICE
- 820 Remittance Advice
- 824 Application Advice
- Price/Sales Catalog
- 840 Request For Quotation
- 843 Response to Request For Quotation
- 850 Purchase Order
Premium Customer Service:
No matter how you shop: by Phone (800) 894-9997 or Online. www.hetep.com
Customized Billing:
We follow your billing specifications to support your Organization unique operation.
Innovative Reporting Technology:
Your Organization will benefit from our state-of-the-art reporting technology to help you monitor your account spending.
E-Commerce Solutions:
We offer the most comprehensive b2b E-Commerce Website designed exclusively for all our customers.
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CUSTOMER SERVICE
Our Business Hours Are From 8:30 AM To 5:00 PM EST. Monday To Friday.
Customer Service Department............. (800) 894-9997
EXT 1..............Place An Order
EXT 2..............Customer Service Department
EXT 3..............Accounts Payable & Account Receivable
EXT 4..............For All Other Information
FAX............... (888) 434-0510
EMAIL............ sales@hetep.com
Our Online Ecommerce: www.hetep.com
Business Call Center
Hetep Supply Company Inc.
905 East 39th Street
Brooklyn, NY 11210
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Self Service Customer Portal
CRM (Customer Service Relations Management)
Our website is a dynamic, database-driven ecommerce portal that ties together online customer acquisition efforts with back-office order fulfillment. With our ecommerce solution, we easily deliver an intuitive, personalized experience for our customers and partners alike.
CUSTOMER CENTER:
password-protected Customer Center is an advanced website application which provides the customers with highly personalized, interactive service on the Web.
Customers will be able to receive answers to their questions, complete transactions, submit support issues, or query their knowledge base. And with an open line of communication and a range of self-service options such as the online customer self-service support centers which provides customers with the capability to open a self-service customer portal communication to their account by giving them a way to post service issues, place new orders, or view their order histories. This allows our customers to stay open for business 24/7, around the world. Moreover, it delivers a high-quality, high-touch experience for customers.
ONLINE ORDERING:
Allows customers to place new orders, or reorder by using the self service customer center. Customers can also view their order histories and make payments online.
ONLINE CASE FORM:
Your company can submit questions or cases with online case forms 24/7. Our application automatically routes the case by topic, region, or specialist.
OTHER BENEFITS OF OUR CUSTOMER SELF SERVICE CENTER:
Customers can enter trouble tickets by logging onto their account site, rather than calling or e-mailing us.
Password-protected access to key customer support tools, such as the Knowledge Base, gives customers the information they need, when they need it.
Customers can update their profiles, view their order histories, check order status and place new orders round the clock.
Customers can request support or information by simply sending an e-mail to a designated address, using online forms in the Customer Center, or calling customer support.
After a service request has been made, our online CRM system automatically sends customers a confirmation of receipt and a case number to our customer service department.
Online e-commerce website opens for business 24/7 around the globe, while also providing cost-effective self-service options to your purchasing departments.
Online e-commerce website empower your purchasing departments with unprecedented control over your purchase decisions, real-time access to such data as order status, order status tracking and return authorizations.
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DISTRIBUTION CENTERS
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Certifications
Click here for our certifications page
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Customer Service
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